Information Technology Specialist

Union Affiliation: EPPMTEA
Starting Salary: $54,326 (Grade 35)

Summary: Under the supervision of the Director of Technology, the Information Technology (IT) Specialist will support the municipality’s technology infrastructure, with a specialized focus on emergency communications systems. The IT Specialist ensures that all technology platforms - including public safety communications, 9-1-1 systems, dispatch applications, and municipal IT networks - operate securely, reliably, and efficiently. The IT Specialist will collaborate closely with police, fire, emergency management, and other municipal departments to maintain mission-critical services that protect public safety and ensure continuity of operations. The regular schedule of the IT Specialist is 8am-4pm. However, the IT Specialist will be required to respond after regular hours to emergencies related to the communications system or for other scheduled maintenance. For this reason, there will be a degree of flexibility in the schedule of the IT Specialist.

Responsibilities: The following list of responsibilities are meant to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

• Maintain, configure, and troubleshoot public safety communications technologies, including 9-1-1 call systems, CAD (Computer-Aided Dispatch), radio networks, and interoperability platforms.
• Ensure continuous availability of emergency communications systems, including redundancy and backup solutions.
• Coordinate with state and regional emergency communications authorities for compliance and upgrades.
• Provide on-call support during emergencies, disasters, and large-scale incidents.
• Install, configure, and maintain hardware, software, and network systems for municipal departments.
• Provide technical support and training to staff on IT and communication systems.
• Maintain inventory of IT and communications equipment and assist in procurement.
• Cybersecurity and Data Management
• Implement cybersecurity policies and ensure compliance with state and federal regulations.
• Protect sensitive municipal and emergency communications data through secure storage and encryption methods.
• Support disaster recovery and business continuity planning.
• Assist with planning and implementation of new technology initiatives, including upgrades to public safety communications systems in coordination with the IT Director.
• Serve as liaison between municipal departments, vendors, and service providers.
• Document systems, procedures, and troubleshooting guides for internal use.
• Ability to respond to after-hours emergencies.
• Strong communication and interpersonal skills for working with diverse municipal teams.
• Commitment to confidentiality and information security.
• Responsible for the emergency backup and recovery process.
• Performs related duties as required.

Preferred Knowledge, Skills, and Experience:

• Knowledge of networking, VoIP, radio systems, and CAD applications.
• Familiarity with public safety software (e.g., 9-1-1, dispatch, records management).
• Strong troubleshooting and problem-solving skills.
• Experience with cybersecurity best practices and IT governance.
• Experience in public safety communications or municipal IT.

Minimum Requirements:

• Associate’s degree in Information Technology, Computer Science, or A+ and Network+ Certification or equivalent combination of education and experience.  (Bachelor’s Degree preferred).
• 3-5 years of experience in IT Helpdesk or as an IT Specialist.
• Must pass a test of technical professional knowledge to proceed to oral exam.
• Must pass a public safety background check (BCI).

Physical Requirements:

• Must be able to lift up to 50 pounds.

Application Process: Apply on the City of East Providence Employment website on ADP Workforce Now.

Application Deadline: Friday, December 19, 2025