Water Utilities Office Manager

Starting Salary: $64,669 (Grade 39)
Union Affiliation: EPPMTEA  

Summary: Under the supervision of the Director of Utilities, the Water Utilities Office Manager supervises the City’s water billing operation. The Water Utilities Office Manager administers day-to-day office operations and supervises, schedules, and reviews the work of the billing and customer service representatives and office clerical staff.

Essential Duties and Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. 

• Schedules and supervises the water meter reading and billing program to insure timely and accurate billing.  
• Supervises the scheduling of work orders and customer service work. Coordinates and participates in the investigation of customer complaints relative to service and billing.  
• Responsible for the administration of meter reading software program, customer service records, and division inventory control. Coordinates shut-off procedures for collection of unpaid bills.
• Responsible for the billing of all domestic, commercial, and industrial customers. Ensures accurate record keeping of all division information and records.  
• Coordinates and assists with water quality, lead, and copper sampling activities and prepares required monitoring, compliance, and self-monitoring reports in accordance with RIDOH and regulatory requirements. 
• Analyzes customer account records to determine necessary service programs, assists in preparation of division budget, and prepares reports as necessary.
• Coordinates water billing, customer service, and financial activities with other City departments, including Finance, Treasury and Public Works divisions. 
• Oversees and manages payroll processing for all water utility employees, including review and coordination of timekeeping records, payroll submissions, and reconciliation in coordination with the Finance and Human Resources Departments. 
• Oversees and manages customer service office staff, including scheduling, workload distribution, performance oversight, and day-to-day supervision.  
• Provides training and professional development for office personnel. 
• Assists with upgrades, maintenance, and improvements to billing, meter reading, and customer service software systems and related business processes. 
• Coordinates and processes vendor invoices and payments related to water utility operations; reviews, tracks, and reconciles water-related expenses using City financial and accounting software; works closely with the Finance Department to ensure accurate coding, timely payments, and compliance with City purchasing and accounting procedures. 
• Performs related work as required. 

 Desirable Knowledge, Skills, and Abilities: 

• Ability to plan, assign, and direct the work of others.  
• Ability to understand and effectively carry out complex oral and written instruction.  
• Ability to supervise and communicate with co-workers and direct reports in a productive and professional manner. 
• Ability to meet the public and process complaints and inquiries in an efficient and courteous manner.  
• Knowledge of city accounting procedures and regulations.  
• Knowledge and ability to use computer applications related to billing and office productivity. 
• Knowledge of municipal financial management systems and accounting software used for vendor payments, invoicing, and expense tracking. 
• Ability to review invoices, verify charges, and ensure proper allocation of water utility expenses within enterprise fund accounts. 
• Thorough understanding of utility billing practices.  
• General knowledge of water meter reading, testing, installation, and maintenance practices sufficient to support billing and customer service operations.

Minimum Qualifications: 

• High school diploma or equivalent. (Associate degree or post-secondary education preferred.)  
• Three to five years’ professional experience in utility billing practices, customer service, and office administration. 
• Three to five years supervisory experience in an office billing and customer service operation 
• Knowledge of meter reading, installation, testing and repair methods and procedures (preferred). 
• Or any equivalent combination of experience or training which provide the desired knowledge, skills, and ability. 

Examination Weight: 100% Oral

Application Deadline: 01/13/2026

Date Posted: 12/30/2025