Emergency Communication Dispatcher

Emergency Communication Dispatcher

USW 15509 (Pay Grade 34) 
Starting Salary: $52,698

Job Description: Under the supervision of the Chief of Police and the Chief of the Fire Department, the Emergency Communication Dispatcher receives emergency and non-emergency calls, advises callers, and dispatches public safety personnel and/or emergency units to specific locations as necessary. The Emergency Communication Dispatcher maintains records of emergency calls and events and performs related duties necessary for the effective operation of the Public Safety Communications Center. 

General Responsibilities:

• Receives emergency and non-emergency calls, advise callers, and dispatches emergency units to specific locations if necessary.
• Operates the computer-aided dispatch (CAD) system.
• Accesses public safety databases (e.g. NCIC, BCI, MVD) for agency-related inquiries and notices.
• Provides verbal information to public safety officers.
• Redirects non-emergency incoming telephone calls to the appropriate public safety department.
• Provide print information to public safety personnel of outside agencies (FAX, TTY Message, reports, etc.) when appropriate.
• Maintains records of all incoming calls and public safety actions.
• Monitors hold-up and burglar alarms.
• Monitors fire department municipal box alarm systems.
• Records and communicates information related to citizen concerns and complaints.
• Communicates with support services (e.g. tow service, other police agencies) when necessary.
• Files, manages, and confirms existing arrest warrants, files, and records related to the existence of arrest warrants.
• Provides written reports concerning criminal activity or personal knowledge related to criminal cases or investigations.
• Follows and maintains department and position-related standards.
• Related duties as required.

Desirable Abilities, Knowledge, Training, and Skills: 

• Strong verbal and written communication skills (Spanish and Portuguese preferred).
• Strong public service/customer service skills.
• Ability to understand and effectively transmit oral instructions.
• Knowledge of services, practices, and techniques of public safety departments (Police, Fire, Rescue).
• Ability to remain calm under emergency and stressful conditions.
• Ability to act decisively in emergency situations.
• Ability to multi-task.
• Ability to work effectively and cooperatively with fellow employees and supervisors.
• Ability to organize and maintain departmental records and reports.
• Ability to follow prescribed rules and regulations.
• Knowledge of the geographical areas of the city and the ability to learn the street directory and neighborhood characteristics.
• Ability to use complex computer systems and related technology.

Minimum Qualifications:

• High School diploma or equivalent. 
• Two years’ experience in customer service, public safety, or a related field. 

Physical Requirements:

• Ability to sit for long periods of time.
• Ability to operate public safety computer systems.
• Ability to respond as needed to emergency situations.
• Ability to work irregular hours.
• Ability to work with limited or restricted break times.

Examination: 50% Oral / 50% Written

Additional Details:

• In order to proceed to the oral interview, candidates must have a passing score of 70 or above on the written test. 
• Candidates will be notified of the written exam date after the application deadline.
• Final ranking on hiring eligibility list will be based on the successful passing of the Dispatch Training Program through attendance, classroom testing, and instructor observation. 
• Successful candidates who pass the written and oral examinations will be required to undergo a brief unpaid training program pertaining to dispatching for both police and fire. 
• Flexible hours and schedules will be available for such program in order to not affect any candidate who is presently employed. 
• Details of the program and schedule will be explained during the interview process. 
• All candidates will have to successfully pass a complete BCI/Background check prior to being selected for formal training program.

Application Procedure: Apply on the City of East Providence Employment Website on ADP Workplace Now.

Application Deadline: Wednesday, December 11, 2024.