EAST PROVIDENCE, RI: In a continuing effort to improve service to our residents, the City of East Providence and East Providence Water Utilities Division (EPWUD) is implementing a system-wide upgrade to our water metering system. This is a mandatory replacement program for all residential and commercial business customers.
There will be no cost to the homeowner or business owner for the meter replacement.
Starting in the next few weeks, water customers will begin to receive notices in the mail from Hydro Utilities with information about how to schedule a meter replacement appointment and what to expect during your appointment. Upon receiving this notice, the City of East Providence urges you to schedule your appointment immediately.
Appointments are available at a set time Monday through Friday 8:00 am to 4:00 pm with installation lasting approximately 30 minutes.
The installer must enter the home/business to complete the installation. An adult (18 years minimum) must be present for the entire installation time and be able to sign a form to verify the water meter replacement. The area around your water meter must also be accessible to the installer before the appointment (minimum 5-foot radius).
The City of East Providence appreciates your cooperation with the system-wide meter replacement. The new metering system will increase your water meter's reliability, long-term stability and accuracy, while allowing customers to view real-time water usage and receive potential leak alerts through the new customer portal.
